I just got off the phone, having called PC Express, both their branch in Caloocan and their main office, complaining about my video card. I’m using an Inno3D Geforce 7300GT, with 512MB of video memory. When I started playing Half-life 2, I noticed artifacts (as seen below) appearing in the screen.
Because they are usually resolved by loading a saved game, I thought that it was simply a software problem, perhaps due to conflicts with other programs running in the background.
Problems became much worse when I bought other games off Steam. All games using the Source engine display artifacts, with Lost Coast and Episode One being the worst culprits. Call of Duty 4 also exhibit artifacts, along with Medieval II: Total War. Even Peggle Extreme, which came free with The Orange Box, has corrupted graphics. In short, practically all the games I have except those released in the 90s run with problems. Which should not be the case.
I finally emailed Inno3D, and after waiting for two weeks (wtf?!) I got a reply. It asked me to turn off overclocking, any BIOS modifications, and check my BIOS settings to conform with their sample. Since I don’t overclock or modify my BIOS, it left faulty hardware as the culprit, which was included in the email by Inno3D.
I called PC Express, and told them my story. Apparently, I have to wait for FOUR WEEKS for them to “process” my video card. And they will not provide any service replacement in the meantime. I was stupid enough to patronize their store and this is how they repay me. Unlike most Filipino consumers, I am assiduous in the exercise of my consumer rights, since the government steals about a quarter of my salary every month. And I don’t know whether to laugh or cry when the consumer complaint form of the Department of Trade and Industry would not work. Is this a fucked up country or what?
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